A random mental walk.

Sunday, April 26, 2015

All Systems Are Normal

I tried to reach an email account at 1and1.com when my browser was redirected to the page you see below:
They had finished some system maintenance and updates were being propagated to the various servers.  It was obvious that not all the servers had gotten updated hence the incorrect message.  My preference would be a John Oliver rant with a happy face with a nail in its eye, which, let's face it, is a more appropriate visual than a white check mark on a green circle.

I've been through this too many times to be more than disgruntled.  I will note, if only to myself, that this is typical of support and help desks.  I seem to stumble over more errors at work than the average bear.  A ticket will be automatically opened when email is sent and closed because research is being done or the problem has been reported to a vendor or supplier, not when the problem is resolved.

The stats look good.  The real question is who, if anyone, is being fooled?

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